Return Policy

At VeVery, your satisfaction is our top priority. If you’re not completely in love with your purchase, we’re here to help with a hassle-free returns and exchanges process.

Our Policy:

We accept returns or exchanges within 30 days of purchase within Australia. We are unable to exchange, substitute, or refund products purchased abroad.
We do not accept returns or exchanges on earrings, piercing jewelry, or gift cards.
Items must be unworn, in their original condition, and accompanied by the original packaging and receipt.

How to Return or Exchange:

Step1: Contact Us: Reach out to our Customer Care team at email with your order details and the reason for your return or exchange.
Step 2: Prepare Your Package: Securely pack the item in its original packaging.
Step 3: Ship It Back: Use the shipping label provided by us or your preferred carrier. We recommend choosing a trackable shipping method to ensure safe delivery.

Refunds:

Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect your return.
Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges:

If you’d like to exchange an item, contact us for assistance. We’ll reserve your desired item and guide you through the process.

Defective or Damaged Items:

If your jewelry arrives damaged or defective, please notify us within 3 days of receipt. We’ll replace the item or offer a full refund, including shipping costs.

Contact Us:

Have questions or need help? Our Customer Care team is here to assist. Email us at [email address]
We’re committed to making your experience with Vevery exceptional and worry-free.